Terms of service.

These terms govern your use of braiseroom.com, operated by Braise, a DBA of Ember Group, LLC. By using the site you agree to them. If you don't agree, please don't use Braise.

Eligibility

Braise is for adults 18 years or older (or the age of majority where you live). By entering, you confirm you meet that requirement and consent to viewing adult-wellness content.

Your account

You're responsible for your account credentials and the activity under your account. Provide accurate information and keep your password secure.

Acceptable use

• Don't use Braise if you are under 18.
• Don't misuse the tools, attempt to breach security, or scrape the site.
• Don't use Braise to harass anyone, or to create an image of a real person.

What you may upload

The Room Designer is for photographs of rooms. It is not a photo editor for pictures of people, and we've built it on the assumption that nobody is in the frame.

Do not upload:

• Nude, sexual, or otherwise explicit imagery. This site is about designing a room, not depicting what happens in it.
• Photographs containing any identifiable person, including yourself, a partner, or anyone else. Get people out of the shot before you upload it. Beyond the legal reasons, it produces a worse render.
• Any image of a minor, in any context whatsoever.
• Images you don't hold the rights to.

These aren't decorative rules. Uploads are passed to third-party AI processors whose own policies prohibit explicit content, so a violating image can get an account flagged well beyond Braise. We may remove any upload and suspend or close an account for a breach of this section, and we will report child sexual abuse material to the relevant authorities without exception and without notice.

AI renders

You keep ownership of images you upload. You grant us a limited license to process them solely to generate your render. Renders are produced by automated tools and may be imperfect or vary from your room; they're provided for design inspiration, not as a guarantee of any result.

Purchases & subscriptions

Paid features (such as render packs, subscriptions, and consultations) are billed through our third-party payment processor. Prices and terms are shown at checkout. You can cancel a subscription as described in your account or by contacting us; unless stated otherwise, cancellation stops future billing and does not retroactively refund the current period.

Refunds: renders

Renders are a digital service delivered immediately, so a render you've already generated can't be returned, and render credits are non-refundable once purchased. Credits don't expire.

If the service failed (a render didn't complete, came back corrupted, or you were charged twice), tell us and we'll refund or re-credit it. That is a defect, not a change of mind. A render you simply don't like isn't a defect: automated design output varies, which is why the first one is free. Subscriptions can be cancelled at any time and stop at the end of the paid period.

Refunds: consultations

These differ by tier, because what they commit us to differs. Remote tiers cost us time; on-site tiers cost us booked travel and supplier commitments that can't be unwound on short notice.

• Digital Report.Refundable any time before we begin. Once the report has been delivered it isn't refundable, since the whole deliverable has changed hands.
• Virtual Call and Virtual Package. Reschedule or cancel for a full refund with at least 24 hours' notice. Inside 24 hours, or for a missed appointment, the session is charged, though if something genuinely unavoidable happened, tell us and we'll be reasonable about it.
• Luxury On-Site and White Glove. Cancel with at least 14 days' notice before the first scheduled on-site date and we'll refund what you've paid, less design work already delivered and any third-party costs already committed on your behalf, typically travel and accommodation bookings and supplier or sourcing deposits. Inside 14 days those commitments are largely unrecoverable, so the engagement isn't refundable; we will make one reasonable attempt to reschedule it within 90 days instead.

For the on-site tiers we'll tell you what has actually been committed before you decide, and we'll show the arithmetic rather than simply keeping the balance. If we need to reschedule, you can take the new date or a full refund.

Affiliate links & third-party sites

Braise contains affiliate links (see our affiliate disclosure). Purchases happen on the retailer's own site under their terms; we're not responsible for third-party sites, products, or fulfillment.

Intellectual property

Braise's content, branding, and design are owned by Ember Group, LLC and may not be copied or reused without permission. Product names and images belong to their respective owners.

Disclaimers

Braise is provided "as is." Our content is editorial and informational and is not medical advice. We make no warranty that the site or any product recommendation will meet your needs.

Limitation of liability

To the fullest extent permitted by law, Braise and Ember Group, LLC will not be liable for indirect, incidental, or consequential damages arising from your use of the site.

If you choose to share

You may optionally let us publish a before/after pair from your room, or give us a testimonial. Both are off by default and neither is required to use anything on Braise.

If you approve a pair, you grant Ember Group, LLC a non-exclusive, worldwide, royalty-free licence to display and adapt those images to show and promote the Room Designer, on the site and in our own marketing. The images remain yours. We won't sell them, license them on to anyone else, or present them as anything other than what they are.

By approving, you confirm the photo is yours to share, that it contains no identifiable person, and that you're content for it to be seen publicly. You can withdraw at any time and we'll remove it and delete the stored photo, though we can't retrieve copies already downloaded or cached elsewhere. The same applies to testimonials: we'll check the wording and your preferred credit with you first, and we'll pull a quote on request.

We review everything before it's published and may decline to publish, or later remove, anything at our discretion.

Your content

Anything you save on Braise (renders, wishlists, saved rooms) remains yours. You can delete your account at any time, which removes it. We don't claim the right to publish or reuse your uploads, and we don't use them to train models.

Suspension & termination

You can stop using Braise and delete your account whenever you like. We may suspend or close an account that breaches these terms, in particular the acceptable-use rules above, attempts to compromise the site, or fraudulent payment activity. Where it's reasonable to do so, we'll tell you why and give you a chance to respond. If we close your account without cause, we'll refund any unused paid credit.

Indemnity

You agree to cover us for claims arising from your misuse of the site or your breach of these terms, most relevantly uploading an image you didn't have the right to use.

Copyright complaints

If you believe something on Braise infringes your copyright, email hello@braiseroom.com with the work concerned, the URL, and your contact details, and we'll investigate and remove infringing material where appropriate.

Disputes

If something goes wrong, contact us first, nearly everything is resolvable by email, and we'd rather fix a problem than litigate one. If it can't be resolved that way, these terms are governed by the laws of the United States and the state in which Ember Group, LLC is organized, without regard to conflict-of-laws rules, and disputes will be brought in the courts of that state. Nothing here removes a right you have under the consumer-protection law of the place you live.

General

If any provision of these terms is unenforceable, the rest still applies. Our not enforcing a term on one occasion doesn't waive it. These terms, plus our privacy policy, are the whole agreement between us.

Changes

We may update these terms and will revise the date above; if a change materially affects your rights, we'll flag it rather than quietly re-dating the page. Questions: hello@braiseroom.com.