Privacy

Privacy policy.

Last updated November 2026

Braise ("we," "us"), a DBA of Ember Group, LLC, operates braiseroom.com. This policy explains what we collect, why, who helps us process it, and the choices you have. Braise is for adults 18 and older; we do not knowingly collect information from anyone under 18.

The short version

The room photo you upload is cleaned of its metadata (including GPS), checked for safety, used to make your render, and then not kept, unless you choose to share your before and after with us.
Your quiz and tool answers stay in your browser unless you press "Save to my profile."
Saved items are private to your account. A linked partner sees only what you switch on for them, and never your "no" answers.
Vesta, our AI concierge, and The Midnight Room don't store your conversation or your game on our servers. Vesta remembers a few of your choices only if you say yes, and you can delete them anytime.
We don't sell your personal information and we don't build advertising profiles.

Information we collect

Account information. If you create an account, we store your email address and sign-in details through our authentication provider. You can sign in with a password or an emailed sign-in link. You may add an optional display name.
Age confirmation. When you confirm you're 18 or older, we set a cookie remembering that choice for 30 days. We don't ask for a date of birth or an ID.
Room photos you upload. Processed to make your render and then deleted. We only keep a copy if, after seeing your render, you say yes to letting us feature your before and after. See how the Room Designer handles your photo.
Saved rooms and layouts. Your renders, the style you picked, the products you chose, a short AI-written description of the room (used to match products to it), and, if you use "Place your pieces," where you placed each product on the render. The layout is stored as positions only, not as an image, and only you can read it.
Wishlists, tracked prices and saved scenes. The products you save, the products whose price you track (with the price when you added them), and the scenes you save with your mark ("want to try" or "tried, loved it"). All private to your account. Price-drop emails aren't switched on yet.
Saved preferences. Only if you press "Save to my profile" on a quiz or couples tool. See your quiz and tool answers.
Purchases. Payments are handled by our payment processor. We never see or store your full card number. We keep a record of what you bought: for a membership, the plan, its status, the renewal date and the payment processor's customer and subscription references; for consultations and gift cards, the amount and the payment reference. Gift cards are covered below.
Consultation requests. Your contact details and preferred contact method, your answers about the room, your budget and your comfort level, and any room photos you attach. Unlike Room Designer uploads, consultation photos are stored, because a designer needs to look at them. They are stripped of metadata (including GPS) first and kept in private storage that only Braise can open.
Contact form and testimonials. Your name, email, topic and message, plus your browser's user-agent string (which browser and device type) to help us answer technical questions. If you send a testimonial, we keep the quote, your email, the credit you chose and, if you wrote it about a saved render, which render it was.
Beta feedback. If we've invited you to test Braise, the feedback form takes your answers, an optional rating, and an optional name and email. We don't store your IP address with it. We record only a rough device type (phone, tablet, desktop), not your full browser details.
Email subscription. If you opt in, your email address and where you signed up.
Mailing address (optional). Only if you choose to add one on your account page. See mail from us.
Technical data. Your IP address is used briefly, in memory, to slow down abuse (for example, too many requests in a minute). We don't save it to our database. Our hosting provider keeps its own request logs under its own policies.

How the Room Designer handles your photo

You need a free account to make a render. In the Braise app, we ask before your first photo is sent to these AI services, and nothing is sent until you agree. Here is what happens to the photo:

Cleaned first. Before any AI service or storage sees it, the photo is turned upright, stripped of all metadata (location/GPS, camera details, embedded thumbnails), resized to at most 2048 pixels on the long side, and re-saved as a new JPEG. Only that cleaned copy is ever sent on.
Checked for safety. The cleaned photo goes to our AI provider, Anthropic, which describes the room and runs our safety check. It refuses the photo if it finds a person (including part of one or a reflection), people in photos or artwork, anyone who could be a minor, nudity or sexual content, or legible personal information such as names, addresses or mail. If the check isn't sure, it refuses. Any notes you add are checked too.
Rendered. If it passes, the cleaned photo and a description of the style go to Replicate, the image-generation service that makes your render with image models from Black Forest Labs and Google.
The result is checked before you see it. The finished render is screened the same way. If it fails, you don't see it, we don't save it, and it doesn't count toward your renders.
Your photo isn't kept. We delete your uploaded photo once the render is done. If you then say yes to letting us feature your before and after, your browser sends it to us again and we keep a private copy (see sharing your room). These providers process it under their own business terms, which limit how long they keep inputs. We don't use your photos to train AI models.
Refusals leave a code, not a copy. If something is refused, we record a short reason code (for example, "person") and where it happened, linked to your account so we can spot repeated misuse. We never keep the refused image or your notes. If your account is deleted, the link to you is removed from these records.
Your render is private. Renders are kept in private storage and shown to you through private links that expire. You can delete a saved room from your account page at any time. That deletes the render, any wide view made from it, any before or real-room photo you shared with us, any copy featured on the site, and your saved layout. All we keep is a bare record that a render was made and when, with no image, products or details attached, so it still counts toward your free render or daily limit.

Anonymous usage counts

To learn what people actually use, we count things in aggregate. There are two sources, and neither is tied to your account:

Braise's own counters. We keep simple daily totals on our own servers, like how many times a page was viewed, which heat level was picked in a scene or The Midnight Room, which room style came up most in the quiz, how many renders were made or refused (by reason code), how many clicks went to a product, or what kind of page people opened next from a scene (another scene, the shop, a guide). Each count is just a day, a thing that happened, and a number, drawn from a fixed list of allowed values. For the Conversation Cards, we also count how often each card is drawn, passed over quickly, lingered on, shared or answered, in total and with nothing tied to you (never what you wrote). We don't attach it to an account, a browser, a device or an IP address, and we don't build a profile of anyone. Only the owners can see the totals. If your browser sends a Global Privacy Control or Do Not Track signal, we don't count your visit at all.
Our host's web analytics. Our hosting provider counts page views and some of the same actions (for example a click through to a retailer, a finished render, a quiz result, or how far down a page people read). It doesn't use cookies, and we see only aggregate totals. This counting doesn't currently check for Global Privacy Control or Do Not Track.
Page speed. To keep the site fast, your browser reports how quickly each page loaded and responded (for example, how long the main image took to appear). We keep the page, whether you were on a phone or a computer, and the connection type your browser reports, such as “4g”. We don't keep your IP address or anything that identifies you or your device, and only the owners can see the totals. If your browser sends a Global Privacy Control or Do Not Track signal, nothing is sent.
Social traffic analytics. A social media analytics service shows us which pages people reach from our social posts. Each page view sends it the page address, your window size and the site that sent you, and like any web request it sees your IP address and browser type. It doesn't use cookies, and we see only aggregate totals. If your browser sends a Global Privacy Control or Do Not Track signal, it isn't loaded at all.

Your Yes / No / Maybe answers, anything you type, your saved preferences and what you say to Vesta are never counted (we count only that a message was sent).

Your quiz and tool answers

Our quizzes and interactive tools (the Yes / No / Maybe list, Design it together, the Style Finder, the discovery quiz, the budget planner, the Pairings & Gift Sets tool, and the Conversation Cards) are the most personal things on this site. By default your answers are never sent to us and never stored on our servers. They exist only in your browser while you use the tool, and, if you choose to share a result, they are encoded into the link itself. The one small exception is the discovery quiz and the Style Finder: when you finish, we add one to an anonymous tally of results (for example, one more "Japandi"). That tally isn't linked to you in any way. See anonymous usage counts. Yes / No / Maybe answers and anything you type are never counted.

Saving to your profile is the other exception, and only if you ask. When you're signed in, some tools offer a "Save to my profile" button. Nothing is saved until you press it. If you do, we store that result with your account: for example your Yes / No / Maybe answers, the moods and comfort level you picked, or your style match. For Design it together we keep only your own picks and where the two of you met, never the other person's choices.

Saved results are private to your account. Access is limited to you at the database level, and we never show them to anyone else unless you link with a partner and switch on sharing with them yourself (see linking with partners). We never share or sell them.
We don't use them for advertising, and we don't put your saved answers in analytics or logs.
You can delete any saved result, or all of them at once, from your account page at any time. Deleting your account deletes them too.

Your private card answers. When you're signed in, you can answer a conversation card for yourself. We store that answer with your account and only you can see it, under My answers on your account page, where you can edit or delete it. It goes to a partner only if you share that one answer with them. Vesta reads your answers only if you switch on "Let Vesta read my answers", which is off until you turn it on. Deleting your account deletes them.

The picks on your For you page are worked out from what you save on Braise (rooms, scenes, your wishlist and saved quiz results), on our side, and are never shared.

A practical consequence worth understanding: because a shared result is encoded in the link, anyone who has that link can open it. Treat those links the way you'd treat the conversation itself. The same goes for a wishlist you share by link.

Linking with partners

If you're signed in, you can link accounts with up to five people, free. Linking shares nothing by itself. Here is exactly how it works:

Each link is separate. For each person you're linked with, you turn sharing on or off section by section: your Yes / No / Maybe list, Design it together, the Style Finder, your wishlist, your saved scenes, and your room designs. Sharing something with one partner shows nothing to anyone else. Everything starts off.
For the Yes / No / Maybe list a partner sees only the items you both said yes or maybe to, and only once you've both shared it with each other. They never see your no's, your unanswered items or your full list. For Design it together they see the moods you both picked and the gentler of your two comfort levels. For the Style Finder, the styles you both matched. We work out the overlap on our servers, so your full answers never reach their device.
Your wishlist and saved scenes work differently, because they aren't answers about each other: if you share them on a link, that partner sees the whole list (for scenes, including your "want to try" or "loved it" mark). Scenes you both want to try are highlighted only when you've both shared scenes.
If you share your room designs on a link, that partner sees the finished designs you've made in the Room Designer, through links that expire after 30 minutes. They never see the photo of your room that you uploaded.
You can answer a conversation card in writing for one linked partner. Only the two of you can see it. Your partner sees that you answered and which card it was, but not your answer until they answer the same card for you; then you both see both answers, and can reply with a heart, "tell me more" or a short note. Each of you sets how hot the cards can get for that link, and the lower setting applies. You can delete your own answers and replies at any time, and unlinking deletes every answer, reply and setting on that link. If you report something your partner wrote, we record who reported which item and why, and we never put the words of an answer or reply in an email or a notification. If you use the Braise app, your partner's app may get a plain notification that says only that you answered or replied.
A partner sees only their own link with you. They can't see whether you're linked with anyone else, how many people, or who.
A partner sees your first name, or the first letter of your email if you haven't set a name. Never your email address.
Either of you can unlink at any time from your account page. Access ends immediately, everything either of you shared on that link is removed, the other person isn't notified, and your other links aren't affected.
There are no activity feeds, read receipts or "last seen" times. Neither of you can tell when the other visits.
An invite is a one-time link that expires after 7 days. We store only a scrambled (hashed) copy of it. If you ask us to email the link, the email says only that you invited them to connect on Braise, and we don't keep their address.

Gift cards

When you buy a gift card, we store your name and email, the recipient's name and email (if we're emailing it to them), your message, the design and occasion, the delivery date you chose, and the payment reference. We use these to deliver the card and send your receipt.
If you choose a mailed card, we also collect the recipient's mailing address at checkout (through Stripe). We share it with our print-and-mail service only to print and send that card, and we keep it only as long as we need to send it and sort out any delivery problem.
The code itself is shown once and never stored in readable form. We keep a scrambled (hashed) copy to check it at redemption, plus the last four characters so we can tell cards apart in support. Our internal alerts show only those last four characters.
When a card is redeemed, we record which account redeemed it and when, and add the membership time or consultation credit to that account.

Mail from us

What we collect. If you add a mailing address on your account page, we store the name for the envelope, the street address, city, state or province, ZIP or postal code, and country, plus the wording you agreed to and when. We never ask for it at sign-up, and you don't need it to use Braise.
Why. Only to send you the occasional postcard or small gift. We don't use it for anything else: not for ads, not for profiling, and not to work out who you are.
Who sees it. It is private to your account. We never sell it and never share it, except with a mail or print company we use, and then only so they can send that one item to you.
How long we keep it. Until you delete it, which you can do on your account page at any time, or until you delete your account, which deletes it too.

Vesta, our AI concierge

Vesta is an AI assistant, not a person. When you send Vesta a message, the conversation so far (up to the last 20 messages) is sent to our AI provider, Anthropic, to write the reply. In the Braise app, Vesta asks before your first message is sent, and again before you switch on "Let Vesta read my answers". We don't save your conversation on our servers, and we don't use it for advertising. Your chat history is kept only in your own browser so it's still there when you come back; "New chat" clears it. Please don't share anything identifying with Vesta. If you switch on "Let Vesta read my answers", your most recent private card answers are sent along with your message so Vesta can suggest a style or an evening. Switch it off and she stops seeing them.

What Vesta remembers

Vesta remembers nothing about you unless you say yes. When you're signed in and she's learned a little about the evenings you like, she may offer to remember it for next time. Nothing is saved unless you tap "Yes, remember".

What's kept: only four small choices. Who it's usually for (just you, the two of you, or more), the moods you like, how warm to keep it, and a short list of things to steer clear of, in your own words. With memory on, she also keeps how your recent guided evenings went (the scene, the heat, and whether you loved it, it was fine, or it wasn't for you), only the latest 50, and any evenings you plan (the scene, the heat and the day). You can delete any of it at any time.
Scene check-ins: only if you've turned on Vesta's memory: when you finish a guided scene, Vesta remembers which scene you finished, when (and your time zone, so an app reminder arrives in the evening), and how you rated it, only to suggest your next scene; it's deleted with your account or with "Delete everything".
What isn't: your conversation. We never save or repeat your chats, only those choices.
Who sees it: only you, and Vesta when she writes you a reply. It's never shared, sold or used for ads, and a linked partner never sees it. The one exception is your choice: if you and a linked partner both turn on "Share my comfort level", Vesta keeps both of you to the gentler of your two heat levels, and nothing else is shared; either of you can turn it off, unlink or turn memory off at any time to stop it.
Seeing and changing it: everything Vesta remembers is under What Vesta knows on your account page. You can change any of it, turn memory off, or delete it all there.
How long: it's kept until you delete it or delete your account. Turning memory off stops Vesta using it or remembering anything new; "Delete everything" erases it.

The Midnight Room

The Midnight Room is a game for two to four adults, played on one screen. The heat level, room, scores and any first names you enter are kept only in your browser on that device, so a refresh doesn't lose your place, and they are cleared when the game ends. Your game isn't saved on our servers; the only trace is the anonymous tallies described under usage counts (for example, one more game started at a given heat level), never names. If Vesta's live narration is switched on, each narration request sends the heat level, the scripted choice you made and your first names (if you entered any) to our AI provider to write one line. We don't log those requests.

Set the Scene: connected lights and speakers

If you're an Unlimited member, you can connect your own lights and speakers so a scene can set them for you. Each one is your choice, and you can disconnect it in your account at any time, which deletes what we kept for it.

Govee. We keep the Govee API key you paste in, stored encrypted, and the list of lights and plugs you chose for scenes.
Philips Hue. You sign in on Hue's own page, so we never see your Hue password. We keep the sign-in tokens Hue gives us and the key your Hue Bridge issues to Braise, stored encrypted and never sent to your browser, plus the list of lights you chose for scenes.
LIFX. We keep the LIFX token you paste in, stored encrypted and never sent to your browser, and the list of lights you chose for scenes.
Sonos. You sign in on Sonos's own page, so we never see your Sonos password. We keep the sign-in tokens Sonos gives us, stored encrypted and never sent to your browser, plus the speaker and the Sonos Favorite you picked, with their names. We use them only to start that favorite, play, pause and change the volume when you ask from a scene.

We don't record when you run a scene, what your lights did or what you played. Deleting your account deletes these connections.

The Braise app

The Braise app for iPhone and Android uses the same account and the same rules as this site. A few things work differently on a phone:

Signing in. The app keeps your sign-in in your phone's secure storage (the iOS Keychain or Android Keystore), not in cookies.
App lock. If you turn on Face ID, Touch ID or a passcode lock, your phone does the check. We never receive your face, fingerprint or passcode, only whether the check passed.
Notifications. If you allow them, we store your device's push token, which notification schedule you chose and whether you want discreet wording, so we can send the evening card. Turning notifications off, signing out or deleting your account removes the token.
Photos. The app only sees a photo you choose or take for the Room Designer, and it's handled exactly like a photo uploaded on this site (see How the Room Designer handles your photo).
Microphone. Only when you tap the mic to speak a card answer. Your phone turns speech into text, on the device itself when it can, otherwise through Apple's or Google's speech service. We never receive or keep audio; only the text you choose to save reaches us. On this website, the “Talk instead” button uses your browser's own speech recognition the same way.
On your phone only. Your Vesta chat history, any Yes / No / Maybe answers you haven't saved yet and cached content stay on your device until you clear them or delete the app.
Purchases in the app. Subscriptions bought in the app are handled by Apple or Google. RevenueCat, our subscription service, receives the purchase record linked to your Braise account so your membership works everywhere. We never see your card details.
No tracking. The app doesn't use advertising identifiers, doesn't track you across other apps and websites, and doesn't sell or share your information for advertising.

Cookies, local storage and third-party scripts

Essential cookies. The 18+ confirmation (30 days) and your signed-in session. Without them the site can't work.
A friend's share link. If you arrive through a friend's Braise link, we set a cookie with their share code for 30 days, so that if you become a member they get their thank-you. It holds only the code, and it isn't used for anything else.
Which campaign brought you. When you arrive from one of our ads or links, we note which campaign brought you, keep it with your account, and never share it with ad platforms. Until you sign up it waits in a cookie of our own, for 30 days, holding only the campaign tags and the page you landed on.
Your browser's storage. Some tools keep your progress on your own device: Vesta's chat history, your Midnight Room game, in-progress quiz and tool answers, your "Show me" choice on the members' For Two board, whether you chose "Not now" when we asked about mail, and which days you've visited (so a one-time note about sharing Braise waits until you know the place). It stays on your device, and clearing your browser data removes it.
Usage counts. None of our usage counting sets cookies. See anonymous usage counts.
Beta testers. If you're one of the people we invited to test Braise, then while you're signed in we also record which pages and tools you use, how long you spend on them, and any errors your browser hits, linked to your account, so we can see what works and fix what doesn't. It never includes what you type, your photos or your choices inside the games. It applies only to invited testers, and we delete it when testing ends.
Bot checks. Sign-up, sign-in, gift card redemption, account deletion, the partner product form and the beta feedback form can use a bot-check service to tell people from bots. It processes technical signals from your browser to do that, under its own privacy policy.
Affiliate scripts. On public pages (reviews, guides, styles, the shop and similar), scripts from affiliate link services may turn ordinary links to retailers into affiliate links, so we can be credited if you buy. These services may set their own cookies and receive information such as the page you're on and the link you click. We don't load them on account, sign-in, gift card redemption, partner invite or beta pages. (If you move to one of those pages from a public page in the same tab, a script that is already running isn't unloaded, but those pages have no retailer links for it to change.)
Retailers and affiliate networks. When you click through to a store, that store and the affiliate network that tracks the link set their own cookies under their own policies. The networks we work with are Amazon Associates, Awin, Rakuten Advertising, CJ (Commission Junction), UpPromote, GoAffPro and the retailers' own programs (for example Lovense). They receive the link you clicked, the page it came from and, if you buy, the order details they need to credit us. They don't receive your Braise account details. You can block or delete these cookies in your browser settings at any time.

How we use information

To provide the site, your account, renders, and saved content.
To run the safety checks described above and prevent misuse.
To process purchases, memberships, gift cards and consultations.
To send transactional email (for example account confirmation, receipts, gift cards, partner invites you ask us to send).
To send editorial email, if you signed up for it, and only then.
To answer messages and deliver consultations.
To improve our editorial, tools, and recommendations, using aggregate counts.
To meet legal obligations, including reporting child sexual abuse material.

Email

We send two kinds of email, and we keep them separate. Transactional email covers things you asked for directly: confirming your account, a receipt, a gift card, a partner invite. Editorial email (new guides, scenes and design work) goes only to people who signed up for it: on the newsletter form, or by leaving the email box checked when creating an account. That box starts checked and says so, and you can uncheck it.

If you have an account and get editorial email, that includes Cards in your inbox: three conversation cards once a week, on Thursday, at the heat you choose. Subject lines are always discreet. You can make it twice a week, change the heat or turn it off under Cards in your inbox on your account page, and its unsubscribe link stops it along with the rest of our editorial email. We don't keep a record of which cards we sent you.

You can stop editorial email at any time, and you won't need to sign in to do it. Every editorial email carries a one-click unsubscribe link, and many email apps show their own unsubscribe button for it. If you have an account, you can also turn editorial email on or off under Email preferences on your account page, or email us to be removed. When you unsubscribe we delete your address from the list. Emails about your account, like sign-in links, receipts and gift cards, aren't marketing and still go out. We won't sell, rent, or share your address with anyone else for their own marketing.

Sensitive information

We're aware that simply reading this site says something personal about you. We treat what you look at here as sensitive by default: we don't build advertising profiles from it, and we don't use it to infer anything about your health, sexuality, or relationships for any purpose other than showing you relevant content while you're on the site.

We do not sell your personal information. We don't run advertising on Braise and don't give your information to anyone for their own advertising. The affiliate scripts and retailer cookies described above exist to credit us for purchases. If our practices change, we will say so here before the change takes effect and provide a way to opt out.

Discretion

Email we send uses a neutral sender name and subject lines that don't disclose the nature of the site. Where we control the billing descriptor, it is neutral as well. We can't control how third-party retailers describe their own charges or packaging. Our store comparison notes what each one does.

We'd love to show real transformations rather than only generated examples, and we'd love to quote people. Both are entirely optional, off unless you turn them on, and neither affects what the Room Designer does for you.

How it works, precisely:

Your before photo is deleted after the render. We use it to make your render and then delete it. We don't keep a copy while you decide.
You decide after you've seen the render. Under your result we ask once whether we may feature your before and after. The photo is still open in your browser at that point. Only if you say yes does your browser send it to us again. We clean it the same way (no location or camera data), check it for people, and keep that copy privately. If you say no, or just close the page, nothing is sent and there is nothing for us to delete. If you reload the page first, the photo is gone from your browser and we don't ask.
You can show us the room you built. From your account you can send a photo of the finished room for any saved render, with the same opt-in. It is cleaned and safety-checked the same way, and kept privately.
Approving still isn't publishing. It gives us permission; a person at Braise reviews every photo before anything appears on the site, and may crop it or decide not to use it. Most never will. If we decide not to use yours, we delete the shared photos. What does go up is a fresh copy with no metadata in it.
Credit is yours to choose. Anonymous by default. You can add a first name or a city if you'd rather. We never show full names or faces.
You can withdraw at any time, from your account page or by emailing us. Withdrawal takes it off the site right away and deletes the stored photos and any public copies. Your render stays in your account. We can't claw back a copy someone else already downloaded or a page another service has cached (no one can), but we stop using it.

One thing worth thinking about before you share a photo of your own bedroom is that a before photo can identify you in ways that aren't obvious in the moment: a view out of a window, mail on a surface, framed pictures on a wall. Take a good look at the frame before you say yes. And as our terms require, there should be no people in it at all.

Testimonials work the same way. They're always voluntary, whether you write one on our contact page, after a render, from your account or in beta feedback. A person at Braise reads each one before anything is published, and may tidy the wording for length or typos without changing what you meant; we keep your original exactly as you wrote it. We credit you by first name only, with your state if you choose to share it (beta feedback quotes can still use initials or no name), we email you the final wording and the date it goes up (a few days later, so you can change or stop it first), and we'll take it down whenever you ask. Your before and after only ever appears next to a quote if you gave the photo consent above for that room.

Service providers

We share information only as needed with the companies that help us run Braise, each for its own part of the job:

Hosting and infrastructure: running the site, sign-in, our database and private file storage, and anonymous usage counts.
AI providers: room analysis and safety checks, generating renders, Vesta, and Midnight Room narration.
Payments: memberships, gift cards and consultations.
Email: sending account and order email, and newsletters you sign up for.
Security: bot checks on sign-up and a few forms.
Analytics: anonymous usage counts and which pages people reach from our social posts.
A mail or print service: only if you've given us a mailing address, to send you a postcard or small gift, or to print and mail a gift card someone sent you.
Affiliate link services: crediting us when you buy through a link on a public page.

We do not sell your personal information.

Child safety and legal requests

We do not tolerate child sexual abuse material. Our upload checks refuse any image that might show a minor, and we will report apparent child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) as federal law requires. We may also disclose information when the law requires it, or to protect someone from serious harm.

Your rights and deleting your account

Depending on where you live (including under the GDPR and US state privacy laws such as the CCPA/CPRA), you may have the right to access, correct, delete, or get a copy of your personal information, and to opt out of certain processing. To exercise any of these, email hello@braiseroom.com from the address on your account. We won't treat you differently for asking.

Much of your data you can delete yourself, any time, from your account page: saved rooms (with every photo and public copy tied to them), saved preferences, saved scenes, partner links and shared items, and your mailing address if you gave us one.

To delete your whole account, use "Delete my account" at the bottom of your account page on braiseroom.com, or in the Braise app under You. You'll be asked to type DELETE or your email address to confirm. If you'd rather, email us from the address on your account and we'll do it for you. Deleting your account cancels any paid membership right away, then deletes your profile and sign-in, saved rooms and renders (with every photo, wide view, shared before and after, and public copy tied to them), wishlists, tracked prices, saved preferences, saved scenes, layouts, your mailing address, your editorial email subscription, and any unused gift membership time or consultation credits. Partner links are ended first, so anything you shared with a partner disappears from their side too. We email you a confirmation and sign you out.

A few records are kept without the link to your account, because we need them for payments, safety or our own records: gift card purchase records (cards you bought for someone else stay valid for them), safety refusal codes, consultation requests (which we keep for our tax and business records unless you ask us to delete them too), beta feedback, and testimonials. Anonymous usage counts were never linked to you in the first place. Our payment processor keeps its own payment records as the law requires. If a stored image can't be removed straight away, your account is closed and locked at once and our daily cleanup finishes the job, usually within a day.

Retention & security

We keep account data while your account is active and as needed for legal, tax and operational purposes, then delete or anonymize it. Room Designer uploads are deleted after the render; we keep a private copy only if you say yes to sharing afterward. We use access controls that limit each person's data to them at the database level, private storage for photos and renders, hashed gift card codes and invite links, and HTTPS throughout. No system is perfectly secure.

Where your information is processed

We're based in the United States, and our providers may process your information in the United States or elsewhere. If you're in the UK, EU, or another region with data-transfer rules, using Braise means your information may be transferred to and processed in a country with different privacy laws.

Children

Braise is for adults only. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, email us and we will delete it.

Changes

We'll post any updates here and revise the date above. If a change meaningfully affects how we handle your information, we'll say so rather than quietly revising the date.

Contact

Braise, a DBA of Ember Group, LLC. hello@braiseroom.com, or via our contact form. For privacy requests, tell us what you'd like us to do and the email address on your account.